Description de l'emploi
Xpertize est un bureau de recrutement unique en son genre offrant une approche 360° à ses clients dans le but d’identifier les meilleurs candidats dans le marché, que ceux-ci soient activement ou passivement à la recherche de nouvelles opportunités.
Xpertize combine avec succès et de manière ouvertement affichée le head hunting (approche directe des candidats dans leur fonction actuelle) et le social hunting (approche indirecte des candidats via une exploitation intensive des réseaux sociaux privés et professionnels).
Cette combinaison unique s’appuyant d’une part sur une méthodologie traditionnelle de recherche de candidats et, d’autre part, sur la puissance offerte par les réseaux sociaux permet à Xpertize d’optimiser la phase d’identification de candidats et de se concentrer sur l’analyse de leurs compétences.
Cette méthodologie unique a un impact direct sur la qualité des candidats identifiés d’une part, et sur la rapidité d’engagement du candidat idéal d’autre part.
Management of a Production Business Unit Ensure the maintenance and development of the turnover and margin of its activities
Coordinate the different internal and external actors linked to the activity
Manage changes and optimize the management of the unit on the production aspects
Implement appropriate corrective actions following internal meetings
Manage customer relations during professional meetings with his contacts at Group level (CSC BE, Tui MMT, etc.)
Coordinate his work with the company’s Management Committee
People Management Manage a multidisciplinary team (Team lead, Trainers, QASP)
Maintain and develop the skills of your team
Maintain a satisfying social climate
Identify the tasks of the team leads and set their objectives in accordance with the commitments made to the department managers at the Group level
Providing leadership guidance to the team
KPI results Ensure good information of its actions with its internal interlocutors
Provide a clear follow-up of the activity in collaboration with the customer (reporting, dashboards and customer interfaces, improvement proposals, control and follow-up of the activity)
Ensure compliance with the qualitative and quantitative contractual commitments established and defined in the Service Agreement and eventual certifications and labels
Activity Sizing Identify the right FTE sizing for each activity and express recruiting needs in the correct deadlines
Calibrate FTE numbers vs activity Forecast
Bac+ 3 in Management/ Tourism & Hospitality
Required Relevant Work Experience : 5 years
Higher education in management, business
Significant experience in management
Mastery of the activity and tools in Customer Contact Center
Mastery of management (financial, accounting, activity monitoring)Possess the gravitas to ensure credibility demonstrated at all levels of the business