Customer service executive

SUMMARY OF THE ROLEIn this role you will provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.Responsibilities: • Execute customer’s orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.• Perform invoicing of Customers’ orders in an accurate and efficient manner and respecting local laws and Jotun procedures.• Coordinate the activities within the Customer Service Department assuring that the Customer orders are processed in a timely and efficient manner, promoting lean solutions and best practices.• Follow up Customers’ complaints to ensure they are dealt with in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.• Actively handle customers' inquiries through e-mail, telephone or face to face in a timely and professional manner in order to provide a high-quality customer service.• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution in order to increase customer’s satisfaction• Verify, enter and review system prices accurately with the customer’s purchase orders and sales orders. • Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders. • Monitor daily follow up of orders and change dates if applicable to achieve correct backlog and OTIF. • Handle approved Sales Returns with appropriate information on charges and create credit note when required. 
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