Customer service advisor marrakech english speaking

Aperçu du poste

Emplacement
Marrakech, Marrakesh-Safi
Type d'emploi
CDI
date postée
il y a 1 année

Détails supplémentaires

ID annonce
1010502
Vues
351

Description de l'emploi

Domestic Care and Repair LTD is the fastest growing English Call Centre in Morocco.
This is an exciting opportunity for the right candidates to join a young, exciting, dynamic and people focused Call Centre based in the heart of Marrakesh.
Owned and Managed by global leaders in Sales, Training, Development and Management with over 20 years of experience.
We are investors in people, with internal programs, training and initiatives to develop your skill and help you reach your goals. We strive to make the workplace a better place and empower our employees to do the same.

Our mission is to become the new benchmark for Moroccan Call Centres. We truly have an employee first attitude.


Avantages:

Below are a few things the right candidate can expect from us Great pay ? Starting 4500 DHS Per month + Commission (uncapped). OTE Monthly 7000+ DHS.
Great incentives ? Spot cash prizes, team night outs, team lunches.
Opportunity to progress ? Joining the Academy team there is opportunity to advance to full experienced Sales Team with further opportunities to join the call centre management team.
Great environment ? We are one big family and you will get treated as so.
Great Team ? Team work makes the dream work! We love what we do and we do what we love.
Great Training ? Tailored training for everyone. Weekly feedback session. We will make you the best version of yourself.
Great systems ? State of the art computer systems making your office life that much easier.
Great location ? We are in the heart of Gueliz. Easily accessible by all modes of transport.
Varied role ? No one day is always the same. No one client is always the same. The role will keep you constantly on your toes and continuously motivated.

What will you be doing?

Acting as the first point of contact for customers who need help
Assisting customers calling to register issues with their appliances
Using your wit, charm and interpersonal skills to represent the company.
Building rapport with our customers and getting to know their needs.
Helping each customer find the exact solution for them.
Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with an industry-leading training programme.

You’ll learn our systems, meet your colleagues, hone your customer service techniques and love talking to our amazing customers.
Critères pour le poste:

So, what do we need from you?

A solid background in a targeted environment or customer service.
Ideally, you’ll have some experience of working alone or as part of a team
Excellent attention to detail. Our customers mean a great deal to us, so we want to get things right the first time.
Great communication skills to build relationships and listen to our customers.
You’ll be a team player dedicated to providing the best customer experience.
You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Infos Utiles:

Do you always put your customers first?

Want to work for a great company with amazing benefits?
If it’s a YES & YES you should join us as a Customer Service Advisor.

Who are we?

We at Domestic Care and Repair, are a proud and flourishing Call Centre in the heart of Marrakech. We specialize in providing the UK Public with Household Appliance Protection. Basically, if someone’s fridge, dishwasher or even boiler breaks down, they can rely on us to sort it out. In the UK alone, thousands and thousands do.

Right now, we’re recruiting Customer Care Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

So, what are these benefits?

Full training – with clear career progression opportunities.
Regular incentives – with some pretty great prizes.
Team bonuses - each month you’ll get the chance to earn some extra take-home pay.
Annual leave – 18 days of Holiday a year
We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Service Advisor

Amplitude horaire
11h 19h

Salaire Net + primes
4500Dhs+Primes

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