Network admin

IOS INTERNATIONAL is looking for a Network Administrator to join our dynamic contact center environment. The Network Admin plays a pivotal role in ensuring the seamless operation of our communication infrastructure. Responsible for designing, implementing, and maintaining robust network systems, the successful candidate will collaborate with cross-functional teams to optimize network performance, troubleshoot issues, and implement security measures. Joining our team would allow you to contribute your expertise in creating a reliable and efficient network foundation that empowers our contact centers to deliver exceptional customer experiences.
YOUR ROLE

Manage the IT Department and supervision of the IT Team members by planning, monitoring, coaching, coordinating tasks, and enforcing security policies

Responsible for assisting in research on network products, services, and standards in network procurement and development efforts for data centers.

Collaborating with IT team and external support to build project plans to deliver corporate objectives.

Providing KPI reports, Project updates, and Team performance reviews to senior management.

Acting as Point of Escalation for the IT Team and responsible for the timely resolution of unresolved issues adhering to the organization’s incident management process.

Responsible for implementing and maintaining IT infrastructure (VMWare, Windows/Linux Servers, Firewalls, Switches, Wi-Fi, Cybersecurity).

Supporting and maintaining Data Center IP Network Infrastructure (LAN/WAN/WLAN/VPN/IPsec) and securing the network access by segmenting the network into VLANs and ACLs (Access Control Lists).





Conducting Vulnerability and penetration testing for Corporate IT Vulnerability Assessments and remediating them on a priority basis for PCI DSS or any other compliance Managing and Supporting Security System for Physical Access Control and Video Surveillance.

Configuring and maintaining Active Directory Structures, GPO, user permissions, identity management, network file, and print services Providing Tier II/III IT support for daily operational tasks.

Building and maintaining relationships with external advisors and vendors.

Managing inventory of all equipment, hardware, spare parts, and IT software licensing and distribution for VMware, Microsoft CALs, Kaspersky Antivirus, VoIP, and HPE.

Preserves assets by implementing disaster recovery, backup procedures, and information security policy.

Schedules, coordinates, and deploys server updates and preventative maintenance with limited downtime Planned and deployed redundancy into existing systems to eliminate downtime due to server failure.