Description de l'emploi
Sitel Group devient officiellement Foundever™.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
MISSION
The mission of the Data Analyst is to provide accurate insights about performance at various levels to enable proper decision-making.
Identify credible data sources (source of truth) for accurate reporting/presentation along with accurate processing
The Data Analyst role entails collecting organization/client data to create/update reports, dashboards, databases etc. so that respective leaders get views for effective decision making.
KEY RESPONSIBILITIES
Collect information for Reporting
Collect data from various data sources
Collect assumptions from planning/scheduling
Collect targets by program, etc.
Validate and analyze input data
Process data
Utilize standard tools/templates/methodologies to create reports.
Design reports which are analytical in nature, provide RCA & logical analysis.
Design reports which call out deviation between actual & plan/target
Design custom reports as per business needs.
Validate data
Create a mechanism for error checking (error%).
Publish data
Publish reports to different stakeholders
Publish reports on a set frequency
Work Experience
Knowledge of databases & SQL is required
Education
Any background
Certifications and Licenses
Certification in reporting tools preffered (Excel/SQL/Power BI etc.)
Languages
Local language (required)
English (required)
Other languages (nice to have)
Tools and Applications
Advanced level of MS Excel (including advanced formulas) and also Word, PowerPoint and Outlook.
VBA macros is an asset, 6 VBA/Automation is preferred
Experience with IEX, CMS, Avaya, Blue Pumpkin is an asset