Urgent english speaking customer advisors needed for a healthcare leader
Aperçu du poste
Détails supplémentaires
ID annonce
1115378
Vues
42
Description de l'emploi
Sitel Group devient officiellement Foundever™.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
The Foundever Group is recruiting customer service advisors for its site based at Arribat Center, to handle inbound calls on behalf of a leader in the design and marketing of advanced devices dedicated to monitoring the blood glucose levels of diabetic patients.
Your main objective will be to deliver excellent service in all situations (questions, complaints, requests for advice and support; level 1 technical support). As customer service is the backbone of the company, you will play a crucial and vital role in promoting the brand and its image through effective support and satisfaction of users and patients.
Among your attributes:
Handle a wide variety of customer cases by phone
Listen attentively to customer requests, demonstrating understanding
Choose the best approach (call procedure) to handle the customer case
Remain professional and calm in all situations
Document customer cases accurately and thoroughly in the appropriate tool
Demonstrate an attitude that reflects the best possible image of the company.
Your main objective will be to deliver excellent service in all situations (questions, complaints, requests for advice and support; level 1 technical support). As customer service is the backbone of the company, you will play a crucial and vital role in promoting the brand and its image through effective support and satisfaction of users and patients.
Among your attributes:
Handle a wide variety of customer cases by phone
Listen attentively to customer requests, demonstrating understanding
Choose the best approach (call procedure) to handle the customer case
Remain professional and calm in all situations
Document customer cases accurately and thoroughly in the appropriate tool
Demonstrate an attitude that reflects the best possible image of the company.
Critères pour le poste:
Requirements:
Graduated from a high school diploma (Bac) or higher education level
Prior experience in customer service is desirable
Proficiency in French language (both oral and written)
Good computer skills
Serious and dynamic attitude
Strong listening and customer service skills
Possess emotional intelligence, kindness, and empathy.
Requirements:
Graduated from a high school diploma (Bac) or higher education level
Prior experience in customer service is desirable
Proficiency in French language (both oral and written)
Good computer skills
Serious and dynamic attitude
Strong listening and customer service skills
Possess emotional intelligence, kindness, and empathy.
Infos Utiles:
- Competitive compensation package (base salary + bonuses).
- Permanent contract (CDI) from the first day of training.
- Fully paid training.
- Attractive social benefits (Health Insurance, Social Club, etc.).
- Transportation provided.
To complete your application and take your entrance test, please click on the following link and follow the instructions that appear on your screen:
https://sitel.harver.com/app/landing/61eed7c5b069130012c85f3b/login?utm_source=Recrute&utm_campaign=Job_Boards
Amplitude horaire
8a.m-20p.m
Salaire Net + primes
-
- Competitive compensation package (base salary + bonuses).
- Permanent contract (CDI) from the first day of training.
- Fully paid training.
- Attractive social benefits (Health Insurance, Social Club, etc.).
- Transportation provided.
To complete your application and take your entrance test, please click on the following link and follow the instructions that appear on your screen:
https://sitel.harver.com/app/landing/61eed7c5b069130012c85f3b/login?utm_source=Recrute&utm_campaign=Job_Boards
Amplitude horaire
8a.m-20p.m
Salaire Net + primes
-
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