Agente de serviço ao cliente português e inglês
Aperçu du poste
Détails supplémentaires
ID annonce
1115860
Vues
17
Description de l'emploi
NCC Casablanca, partie du groupe NewCo Communications, une société spécialisée en BPO et qui existe depuis 8 ans au Maroc. Orientée vers le marché Belge et Néerlandais, NCC Casablanca s’agrandit de jour en jour et se dote de talents pouvant apporter une plus-value quotidienne aux équipes présentes et à chacune des activités groupe.
NCC Casablanca, onderdeel van de groep NewCo Communications, is een bedrijf dat gespecialiseerd is in BPO.
NCC Casablanca is gericht op de Belgische en Nederlandse markt en groeit met de dag !! We zijn dan ook steeds op zoek naar talenten die onze aanwezige teams komen versterken.
NCC Casablanca, onderdeel van de groep NewCo Communications, is een bedrijf dat gespecialiseerd is in BPO.
NCC Casablanca is gericht op de Belgische en Nederlandse markt en groeit met de dag !! We zijn dan ook steeds op zoek naar talenten die onze aanwezige teams komen versterken.
Avantages:
CDI, CNSS, Mutuelle, Challenges...
CDI, CNSS, Mutuelle, Challenges...
Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.
- Provide front line support to our customers via live chats, phones & emails promptly.
- Answering queries and resolving client issues regarding our products, platforms, and
promotions in accuracy.
- Address customers’ feedbacks as well as complaints professionally, responsible for meeting
customers’ expectation.
- Liaising with other departments and to keep up with the progress to ensure clients’ queries are
solved in timely manner.
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supporting
translation for customer announcement notices.
- Attend to ad-hoc tasks as assigned by Team Lead.
- Provide front line support to our customers via live chats, phones & emails promptly.
- Answering queries and resolving client issues regarding our products, platforms, and
promotions in accuracy.
- Address customers’ feedbacks as well as complaints professionally, responsible for meeting
customers’ expectation.
- Liaising with other departments and to keep up with the progress to ensure clients’ queries are
solved in timely manner.
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supporting
translation for customer announcement notices.
- Attend to ad-hoc tasks as assigned by Team Lead.
Critères pour le poste:
Requirements:
- Diploma or above.
- Must be fluent in Portuguese (C1) and English (B2) in terms of written and verbal communication skills.
- Proficiency in additional languages such as English will be an added advantage.
- Willing to accept rotational shift work (including weekends if required).
- Proficient in Microsoft Office and basic computer skills.
- Excellent communication and interpersonal skills.
- A logical and analytical approach to problem solving.
- Strong ethics, with ability to manage confidential information.
- Sharp time management skills and strong sense of responsibility towards duty.
Desirable:
- 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would
be a distinct advantage).
- A genuine interest in working in financial markets and client services.
- Strategic thinker with an analytical mind and strong problem-solving skills.
Requirements:
- Diploma or above.
- Must be fluent in Portuguese (C1) and English (B2) in terms of written and verbal communication skills.
- Proficiency in additional languages such as English will be an added advantage.
- Willing to accept rotational shift work (including weekends if required).
- Proficient in Microsoft Office and basic computer skills.
- Excellent communication and interpersonal skills.
- A logical and analytical approach to problem solving.
- Strong ethics, with ability to manage confidential information.
- Sharp time management skills and strong sense of responsibility towards duty.
Desirable:
- 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would
be a distinct advantage).
- A genuine interest in working in financial markets and client services.
- Strategic thinker with an analytical mind and strong problem-solving skills.
Infos Utiles:
Discover the numerous advantages we offer:
1. Job security: Permanent contracts for Moroccans and foreigners.
2. Social benefits from day one: CNSS and AMO.
3. Evolving salary: Enjoy an attractive salary with increments every 6 months.
4. Rewards for performance: Motivating bonuses.
5. Constantly challenge yourself: Regular challenges.
6. Paid training: Invest in your development with quality training.
7. Protected health: Mutual insurance that reimburses up to 85%, even for major risks.
8. Two operational sites: Casablanca and Tangier.
10. Choose your pace: Full-time or part-time.
12. Salary advances: Financial ease.
13. Business loan: Access to commission-based loans.
14. Festive atmosphere: Thematic events throughout the year.
15. Exceptional discounts: Agreements with e-commerce sites.
16. Facilitated medical care: Agreements with doctors and laboratories.
17. Fitness and well-being: Weekly sports sessions with a professional coach.
18. Learn new languages: Free access to a language learning platform.
19. Contribute to the community: Opportunity to participate in social actions and volunteering.
20. Regular treats: Distribution of chocolate, fruits, ice cream...
21. Win big: Don't miss our annual raffle.
22. Banking benefits: Agreements with Bank Of Africa for exceptional discounts.
23. Professional evolution: Opportunities to advance your career.
24. Continuous enrichment: Qualifying training throughout the year.
25. Assured dynamism: A young and dynamic work environment.
26. Guaranteed satisfaction: A close-knit team with an average seniority of over 3 years.
27. Convenient location: Located in the city center, accessible by public transportation.
28. Free parking: For bicycles and motorcycles.
29. Multilingual management: A diverse leadership team.
30. Facilitated mobility: Possibility to work between our 3 sites in Casablanca and Tangier.
31. Commitment to quality and ethics: ISO 27001 and Ecovadis (Silver) certified company.
Amplitude horaire
8h-18h // 13h-22h
Salaire Net + primes
7000
Discover the numerous advantages we offer:
1. Job security: Permanent contracts for Moroccans and foreigners.
2. Social benefits from day one: CNSS and AMO.
3. Evolving salary: Enjoy an attractive salary with increments every 6 months.
4. Rewards for performance: Motivating bonuses.
5. Constantly challenge yourself: Regular challenges.
6. Paid training: Invest in your development with quality training.
7. Protected health: Mutual insurance that reimburses up to 85%, even for major risks.
8. Two operational sites: Casablanca and Tangier.
10. Choose your pace: Full-time or part-time.
12. Salary advances: Financial ease.
13. Business loan: Access to commission-based loans.
14. Festive atmosphere: Thematic events throughout the year.
15. Exceptional discounts: Agreements with e-commerce sites.
16. Facilitated medical care: Agreements with doctors and laboratories.
17. Fitness and well-being: Weekly sports sessions with a professional coach.
18. Learn new languages: Free access to a language learning platform.
19. Contribute to the community: Opportunity to participate in social actions and volunteering.
20. Regular treats: Distribution of chocolate, fruits, ice cream...
21. Win big: Don't miss our annual raffle.
22. Banking benefits: Agreements with Bank Of Africa for exceptional discounts.
23. Professional evolution: Opportunities to advance your career.
24. Continuous enrichment: Qualifying training throughout the year.
25. Assured dynamism: A young and dynamic work environment.
26. Guaranteed satisfaction: A close-knit team with an average seniority of over 3 years.
27. Convenient location: Located in the city center, accessible by public transportation.
28. Free parking: For bicycles and motorcycles.
29. Multilingual management: A diverse leadership team.
30. Facilitated mobility: Possibility to work between our 3 sites in Casablanca and Tangier.
31. Commitment to quality and ethics: ISO 27001 and Ecovadis (Silver) certified company.
Amplitude horaire
8h-18h // 13h-22h
Salaire Net + primes
7000
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