Global saas- customer success manager

Aperçu du poste

Emplacement

Casablanca, Casablanca-Settat

Type d'emploi

CDI

date postée

il y a 2 ans

Détails supplémentaires

ID annonce

885838

Vues

95

Description de l'emploi

We are entrepreneurs in disruptive technology, at B.E.S.T, we deliver innovative technology consulting for business. Digital Transformakers, we are 7,000+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and build IT infrastructure for digital, making sure people are along for the ride.

B.E.S.T North Africa, we are the region's leading consulting firm delivering innovative Business & Technology Consulting & Solutions. Our 22 years of existence anchored in technologies that enables our clients business to flourish, accordingly our focus is to help our clients' win the digital battle, adapted to our clients’ business challenges, with a unique consideration to its impact on their systems and structures.

Our vision is to democratize access to fleet technology for all.

Our core team is currently based in the ME with sales teams in multiple countries in EMEA. We value passion, innovation, teamwork, and ownership.

We empower our teams to be ambitious and our only expectation is that they deliver with integrity and respect.

We collaborate internally and compete externally to realize our vision of driving change worldwide.

We are looking for a Customer Success Manager (CSM) - Modern Work to drive successful adoption and expansion of Modern Work workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts.

Reporting to Manager, Product & Solutions, Cyber & Intelligence, East Africa, your Key Responsibilities are :
• Partner Advocacy
• Drive business scenarios leveraging Meetings and Platform and Apps in Teams to drive Teams usage.
• Act as the single point of accountability for Monthly Active Usage (MAU) for Teams Meetings and Platform and Apps workloads within the customer while proactively identifying new workloads and expansion opportunities.
• Operate as One Microsoft by engaging workload experts to drive business outcomes and incremental value creation.
• Clearly define BDM/ITDM business outcomes and build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Lead customer consumption governance for BDMs through proactive partnership with customer v-team.
• Resolution of partner issues through cross-functional coordination with finance, legal, hardware, marketing, products, tech teams
• Champion new features and products to ensure take-up
• Utilize analytics to drive revenue growth
• Regular client interaction
• Customer Satisfaction Scores
• Monthly recurring revenue / expansion revenue
• Enhance Partner Training

• A graduate degree is essential, and an MBA in Sales & Marketing is preferable

• 3+ years of experience with Modern Work solutions like: M365, Teams, Surface or other similar technologies.

• Consulting or pre-sales to corporate, enterprise or public sector customers
• PROSCI certification and/or change management expertise.
• Ability to map the customer’s business process to product capability.
• Experience in running governance of complex deployment and usage projects within large organizations.
• Strong technical understanding of Microsoft Teams, Platform, and Meetings workloads with Microsoft 365 experience.
• Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
• Learn it all mentality with desire to better understand both business and technology solutions

• Passion, energy, and drive
• Pleasant persona, matured in conduct and command & excellent communication skills
• Strong business acumen coupled with analytical ability
• High levels of Ownership, Leadership capabilities, and Innovation focus
• Fluency in English is mandatory

Critères pour le poste: Global SaaS- Customer Success Manager

Secteur d'activité: Informatique
Fonction:
- Commercial
- Vente
- Export
Expérience: De 3 à 5 ans
Niveau d'étude: Bac +5 et plus
Contrat: CDI

Global saas- customer success manager