Kyc team lead

Kyc team lead

Aperçu du poste

Emplacement
Casablanca, Casablanca-Settat
Type d'emploi
CDI
date postée
il y a 2 ans

Détails supplémentaires

ID annonce
898011
Vues
138

Description de l'emploi

Launched in 2019, Taptap Send is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning….

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment.

Our Mission:  Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.

The Team:


Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).

Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.

Driven by mission, guided by values (see below) – in deed, not just word.

Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).



The Role:

Taptap Send is seeking a KYC team lead with 2-3 years experience either as a team lead in another financial institution or who is an experienced senior fraud analyst. The candidate will be expected to troubleshoot routine issues with junior analysts, manage and develop our team of 5 KYC analysts, and ensure the team excel on both quality of decisions and engagement with customers. The team lead should be someone who can quickly get up to speed with our KYC processes and have experience in compliance and customer service, and is able to manage an ever growing team to efficiently achieve an ever increasing compliance burden as our business grows over the next 4-5 years.

Responsibilities:


Managing, training and developing a team of 5 KYC Analysts

Creating our rotation to ensure we have coverage across all hours of our SLA

Ensuring that daily tasks are completed and monitoring team productivity.

Act as escalation point during shifts; answer agents queries and resolve complex cases and handle customer escalations or complaints.

Carrying out routine quality control checks to ensure quick and clear feedback can be provided to our analysts Troubleshooting more challenging cases

Carrying out weekly 1:1s with your analysts

Working with our Compliance Officers and Customer Service Leads The role may require some weekend work with time off in lieu 



Requirements:


Experience building and leading teams of 3+ people ideally in both a compliance/banking and customer service function (strong candidates with experience in one or the other should still apply) Ideally 1+ years of experience working in the international remittance industry or in a financial technology company

Passion for using technology to solve compliance and KYC issues

Experience with ticketing and case management systems

Attention to detail while still seeing the bigger picture

The ability to help create and foster an effective compliance culture

Good communication skills and the ability to express opinions and concerns clearly

Fluency in English; any other language an advantage

Right to work in Morocco.  
Critères pour le poste: KYC Team Lead
  • Secteur d'activité:
    - Banque
    - Finance
  • Fonction: Call Centers
  • Expérience: De 1 à 3 ans
  • Niveau d'étude: Bac +3
  • Contrat: CDI

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